Now you know the correct lock level of your handset and thus the correct code required for input, you may continue. (c) You see the 'return for service' message. (b) Your handset displays the 'phone freeze' message whenever an alternative network SIM card is inserted into your phone prior to it being unlocked. (a) You accidentally freeze your handset by entering too many incorrect codes or not following our unlock instructions accurately. The unfreeze code we send you should only be needed if: If you see the Subset lock value as ON then you will need the SCK code and if you see the SP lock value as ON you will need the SPCK code. If only the Network lock is displayed saying ON then you will only need to use the NCK code with the instructions below. Once connected, enter this code: *#7465625#Ī menu will be displayed that will resemble the following. It is best practice to be 100% sure which lock level is present on your handset, to do this follow these instructions:Įnter the following code into your handset while it is turned on and connected to its locked network.īy this we mean the connected to the network your handset is locked to (if you are locked to Orange, insert an Orange SIM card into your handset) However some networks will have dual locks in place (whereby the NCK and another lock is enabled) or they may have just an alternative lock level such as SCK or SPCK. Therefore you should only need to use this code when following the input instructions (see step 2). Most networks only lock their Samsung handsets with the NCK lock enabled. The unlock codes emailed to you will look something like this: If you have ordered unlock codes from our website, you will have been pleased to see that every possible unlock code has been emailed to you. Step 1: Determine the lock level of your Samsung If you have FREEZED your phone, the unlock network code won't help to unfreeze, only unfreeze code will reset freezed phones. If you have purchased a carrier unlock code (from you network provider): this service does not include UNFREEZE code. Instructions about unfreeze are meant for people who have purchased a FACTORY SAMSUNG GENUINE UNLOCK CODES service, which include UNFREEZE code. Our instructions are GLOBAL instructions for all unlocking services.
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